ERP & CRM Solution
Enterprise resource planning or ERP software is a suite of applications that manages core business processes, such as sales, purchasing, accounting, Human Resource, customer support, CRM and inventory.
It’s an integrated system as opposed to individual software designed specifically for business process.
ERP can be fully integrated or customized to specific processes. A typical ERP system will cover key business processes and consists of the following modules:
- Customer Relationship Management (CRM)
- Sales & Marketing
- Human Resource Management (HRM)
- Supply Chain Management (SCM)
The CRM module helps you to boost customer service and, eventually, profit per capita. It manages leads, opportunities and customer issues. Likewise, it provides a 360-degree profile of your customers by consolidating data like their social media activities, purchase history and past interactions with support reps. In an ERP setup, CRM is closely integrated with Sales module to fast track conversions.